PSA: Setting Expectations - Condition of your paint may disappoint you, but a paint correction/ceramic coat and a good detailer will fix your problem.

[1StunnaV]

The thing that strikes me the most is the statement. They (GM) can’t fix a problem that they don’t know exists. What do the QC people do over there, play video games all day? Assuming this is not the case, The QC problem is coming from management direction to ignore certain defects. Then the real problem is management directives, and that’s a cultural mentality that’s going to be hard to change.

Being accustomed to German cars, I’m a little shocked about the lack of concern about this production process, But, I’ll just take what I get with my 5BW and make appropriate accommodations. My eyesight isn’t as good as it once was so it probably won’t be an issue. I’ll ask the detailer to not point out the flaws to me. That way it could takes years before I discover them on my own.

Again. The issues I brought up happen after the vehicle is built. After QC. While Sitting in a parking Lot.

 

[1StunnaV]

The way I see it, you represent your customers, your community, your profession, and your brand.

For full transparency, are you stating with this thread that GM, if presented with a warranty claim, would not correct the defects present in the photos shared herein under their stated warranty? If they would then say so as right now your statements imply they would not. This is troubling to me as someone who has waited a long time for one of these cars and now finally has an allocation. Your implied message so far goes against GM's stated warranty which is cause for concern. I have owned a number of GM vehicles and have never had an instance where a claim was not honored. Your statements as a dealer representative cast doubt on the manufacturer's current commitment to upholding their warranty and are damaging to Cadillac as a brand.

If GM would cover this sort of damage, then I think it's important to directly state that here so the conversation can be focused on what those remedies, depending severity, would be. Then, on a case by case basis, a buyer if confronted with this (which most will not) could decide whether to accept GM's proposed remedy, remedy the car themselves, or walk. To start the conversation with a recommendation that a client pre-emptively purchase a remedy which is not necessary if the manufacturer upholds their warranty seems disingenuous. I can see how in an extreme case a client may not like the remedy offered by GM but in those cases I question what GM would do if someone tried to remedy the car themselves first and failed. I think they would have grounds to deny a claim if a customer's remedy was not performed by an authorized facility based on the manufacturers recommendation. So in short, I see the options as have GM fix the car or walk if you don't like their proposed fix and your solution as jeapordizing the warranty claim. Please let me know if I am mistaken and if this logic is flawed.

Please re-read my statements. Never once did I state they wouldn’t. I stated it would take time for approvals and you likely wouldn’t be happy with the end result of the choice for the correction/fix being repainting.

 

[Snowwolfe]

I'll report back how my dealer inspection Tuesday goes.

Everyone who has seen the unpainted hood edge and gap said its above and beyond.

I have had tons of GM products. I'm not hearing what's acceptable, I've accepted plenty. Visible primer from standing next to the car...no, not acceptable.View attachment 10010

That is fucking pathetic.

 

[Jameson's Viggen]

That is fucking pathetic.

Yep. No one should be excusing this.

This should be VERY different than what Dustin is talking about.

 

[1StunnaV]

Yep. No one should be excusing this.

This should be VERY different than what Dustin is talking about.

This blows my mind. I want to know how the heck this happened on yours. I don’t know the entire painting process in the plant but I’m having a hard time imagining how that even happened. I’m pretty sure these parts are all painted by robots.

 

[Jameson's Viggen]

This blows my mind. I want to know how the heck this happened on yours. I don’t know the entire painting process in the plant but I’m having a hard time imagining how that even happened. I’m pretty sure these parts are all painted by robots.

Yep. They either dip body in whites or have robots paint.

I was told Orange is the hardest of the metallics to get right. The paint looks even in one light then they get it outside and see the flop/flake hit daylight and often do a panel touchup/respray.

 

[668LT4]

I'll report back how my dealer inspection Tuesday goes.

Everyone who has seen the unpainted hood edge and gap said its above and beyond.

I have had tons of GM products. I'm not hearing what's acceptable, I've accepted plenty. Visible primer from standing next to the car...no, not acceptable.View attachment 10010

Definite gripe there. Far beyond marginal quality tolerances. When they remove it to repaint, they can also align it properly when it is put back on

 

[Jameson's Viggen]

Definite gripe there. Far beyond marginal quality tolerances. When they remove it to repaint, they can also align it properly when it is put back on

Yeah, the gap is an adjustment easily made. The paint, I'm worried about the solution they offer me.

 

[rubberduck]

Again. The issues I brought up happen after the vehicle is built. After QC. While Sitting in a parking Lot.

I didn’t get that part. You were talking about a very specific issue and I was looking at photos from a variety of posts that showed missing paint and drips.

In the case were the vehicle is sitting outside for months I don’t know what GM thinks will happen, but the right thing to do is another QC inspection before shipping. Just read in the WSJ that 100,000 GM vehicles are sitting in lots waiting on chips. They have a huge problem on their hands and they need to change their process to deal with it.

 

[Ivy1Le]

I'll report back how my dealer inspection Tuesday goes.

Everyone who has seen the unpainted hood edge and gap said its above and beyond.

I have had tons of GM products. I'm not hearing what's acceptable, I've accepted plenty. Visible primer from standing next to the car...no, not acceptable.View attachment 10010

I should Have looked at the driver door again while I was at the dealer who has my Blackwing. I thought the paint rubbed off from the misaligned door but it could have just been extremely thin in that area.

 

[jonnywaffles11]

well I'll admit it took longer than it should have to catch but I was trying to avoid finding paint defects.... today I discovered I only have a V emblem on one side..... wtf Cadillac.

 

[Ivy1Le]

well I'll admit it took longer than it should have to catch but I was trying to avoid finding paint defects.... today I discovered I only have a V emblem on one side..... wtf Cadillac.

Hold up.. You made me check my camera roll

Tell them to reimburse you $500. They're good for it lol

 

[Neveready]

well I'll admit it took longer than it should have to catch but I was trying to avoid finding paint defects.... today I discovered I only have a V emblem on one side..... wtf Cadillac.

I don't know if it's the camera angle but that badge looks kinda crooked?

 

[jonnywaffles11]

I don't know if it's the camera angle but that badge looks kinda crooked?

possibly, but what are they gonna do, use the other side as reference for what should be straight?

 

[Ivy1Le]

possibly, but what are they gonna do, use the other side as reference for what should be straight?

Guess you should have stuck with your original order. Maybe they'll let you do an even trade

They'll probably say the missing badge knocks $3k off the resale value

 

[shbox]

possibly, but what are they gonna do, use the other side as reference for what should be straight?

Easier to just take the other one off.

 

[SIX 40]

Here’s where I’d normally come in and make a constraints joke but I feel bad this happened to you. I’m sure they’ll make it right, though. Thankfully it was only the badge that’s missing.

 

[sethsquire]

well I'll admit it took longer than it should have to catch but I was trying to avoid finding paint defects.... today I discovered I only have a V emblem on one side..... wtf Cadillac.

And... you just made me walk outside to check that I had both V badges.

That's a serious wtf

 

[jonnywaffles11]

Here’s where I’d normally come in and make a constraints joke but I feel bad this happened to you. I’m sure they’ll make it right, though. Thankfully it was only the badge that’s missing.

I really hope they do...

 

[Neveready]

possibly, but what are they gonna do, use the other side as reference for what should be straight?

I was about to say this is one of the most depressing threads until I saw this missing badge...Sorry this happened to you. Assuming thats the worst of it, I hope you'll look back on this an laugh someday.

This thread is a testament to the phrase "automotive beer goggles". If you look close enough at anything, you'll find imperfection. That said, these examples vary wildly from warranty work required to cut and polish.