The whole premise of this post is a joke isn't? This can't seriously be the bar that Cadillac accepts for their top of the line performance sedan. Just to refresh your memory if you forgot :
"The part of my job that I don't love to do...... Disappoint my customers and it this case, everyone else's customers as well.... However, I do always want to be transparent and set expectations properly...
As these vehicles sit for months in the land of the goats, the clearcoats/finish take a beating. I posted several photos of a couple of the last CT5-V's that have showed up, below...
Whether its from the weather, rail dust blowing in the air or being improperly washed prior to being shipped out, or all of the "above," its disappointing that a brand new vehicle would show up like this. While it doesn't make it better, my research, talking to people who work sell other brands, including even Ferrari, are having many of the same types of issues.....
A new process needs to be found. We are documenting every single vehicle that comes in. Photos before the shipping wraps are removed to photos/videos after and working directly with the manufacture showing them the problems on them and how much it cost's to get the vehicle back to a condition that is acceptable or better.
Keep in mind that while it is not the fault of the customer, it's also not the fault of the dealer. Please do not be upset with your dealer if your vehicle arrives in a condition similar to those seen below. Not every car shows up in this shape and its been more prevalent on the CT5-V Blackwings than the CT4-V Blackwings as the turn around time on the 4's has typically been less.
In the event a vehicle shows up in this condition, you should expect a $1500-$3,000 paint correction cost if the vehicle is a light color and $2,500-$5,000 if the vehicle is Black Raven.
Moving forward, until this problem is resolved, all customers that have an order with me who have Black Raven as there exterior color choice will be required to sign a document stating that they have been notified of the current production/manufacture problem and that if they decide to move forward with Black Raven , the understand that a paint correction/ceramic coat will likely be needed in order to bring the vehicle to the condition they expect or should be.
To be clear, we will not be forcing any customers to purchase a paint correction/ceramic coat, however, we will not be providing it at no charge either. All customers will have the choice to cover the paint correction/ceramic costs or not purchase the vehicle. Should a customer not want to take possession of their vehicle because they do not want to purchase a paint correction/ceramic coat, we will work with Cadillac on trying to expediate a new order, however, there is no guarantee that it will be fast or that it wouldn't be the same on the next vehicle..
For any vehicle is not purchased by the original ordering customer, we will apply a paint correction/ceramic coat and then make the vehicle available for purchase to another customer who has an order in with us. The cost of the paint correction/ceramic will be added to the vehicle's final purchase price.
We have been successful in bringing the vehicles to better factory condition with the paint correction/ceramic. Regardless of condition from the factory, my personal opinion is that a full paint correction/ceramic should be a requirement on any Black exterior vehicle as its a completely different car afterwards...
I recommend that everyone here take a look at @Kimkeys99 's post by clicking here. It includes before/after photos /video.... The photos of the black vehicle below were his...
I am unsure at this time if we will take orders for the future limited Maverick Noir Frost as you would not be able to correct issues like this without a full repaint. I have high hopes and feel confident that GM will be able to get this issue resolved in a timely manner. Its been a challenge for all manufactures for the past couple years and they just need to find a new process / adapt to make sure this doesn't continue to happen. I know they care greatly but you cant fix a problem if you don't know it exists.... We have made them aware.. I will do my best to update you all on any progress made.." Not blaming Dustin. He say's a new process needs to be found. OK??? That was on June 27, 2022. Many new processes need to be found in multiple areas. Could Dustin or anyone at Cadillac who might lurk on this forum tell us what has been done in the last 6 months to address subpar paint and schizophrenic delivery processes. If anyone would like to make an uncomfortable phone call to a upper level manager telling them to get their sh!t together I and a bunch of other folks would appreciate it. P.S. Happy New Year everyone. This really is a good group and hopefully we will all get the Blackwing's we ordered sooner than later.
"The part of my job that I don't love to do...... Disappoint my customers and it this case, everyone else's customers as well.... However, I do always want to be transparent and set expectations properly...
As these vehicles sit for months in the land of the goats, the clearcoats/finish take a beating. I posted several photos of a couple of the last CT5-V's that have showed up, below...
Whether its from the weather, rail dust blowing in the air or being improperly washed prior to being shipped out, or all of the "above," its disappointing that a brand new vehicle would show up like this. While it doesn't make it better, my research, talking to people who work sell other brands, including even Ferrari, are having many of the same types of issues.....
A new process needs to be found. We are documenting every single vehicle that comes in. Photos before the shipping wraps are removed to photos/videos after and working directly with the manufacture showing them the problems on them and how much it cost's to get the vehicle back to a condition that is acceptable or better.
Keep in mind that while it is not the fault of the customer, it's also not the fault of the dealer. Please do not be upset with your dealer if your vehicle arrives in a condition similar to those seen below. Not every car shows up in this shape and its been more prevalent on the CT5-V Blackwings than the CT4-V Blackwings as the turn around time on the 4's has typically been less.
In the event a vehicle shows up in this condition, you should expect a $1500-$3,000 paint correction cost if the vehicle is a light color and $2,500-$5,000 if the vehicle is Black Raven.
Moving forward, until this problem is resolved, all customers that have an order with me who have Black Raven as there exterior color choice will be required to sign a document stating that they have been notified of the current production/manufacture problem and that if they decide to move forward with Black Raven , the understand that a paint correction/ceramic coat will likely be needed in order to bring the vehicle to the condition they expect or should be.
To be clear, we will not be forcing any customers to purchase a paint correction/ceramic coat, however, we will not be providing it at no charge either. All customers will have the choice to cover the paint correction/ceramic costs or not purchase the vehicle. Should a customer not want to take possession of their vehicle because they do not want to purchase a paint correction/ceramic coat, we will work with Cadillac on trying to expediate a new order, however, there is no guarantee that it will be fast or that it wouldn't be the same on the next vehicle..
For any vehicle is not purchased by the original ordering customer, we will apply a paint correction/ceramic coat and then make the vehicle available for purchase to another customer who has an order in with us. The cost of the paint correction/ceramic will be added to the vehicle's final purchase price.
We have been successful in bringing the vehicles to better factory condition with the paint correction/ceramic. Regardless of condition from the factory, my personal opinion is that a full paint correction/ceramic should be a requirement on any Black exterior vehicle as its a completely different car afterwards...
I recommend that everyone here take a look at @Kimkeys99 's post by clicking here. It includes before/after photos /video.... The photos of the black vehicle below were his...
I am unsure at this time if we will take orders for the future limited Maverick Noir Frost as you would not be able to correct issues like this without a full repaint. I have high hopes and feel confident that GM will be able to get this issue resolved in a timely manner. Its been a challenge for all manufactures for the past couple years and they just need to find a new process / adapt to make sure this doesn't continue to happen. I know they care greatly but you cant fix a problem if you don't know it exists.... We have made them aware.. I will do my best to update you all on any progress made.." Not blaming Dustin. He say's a new process needs to be found. OK??? That was on June 27, 2022. Many new processes need to be found in multiple areas. Could Dustin or anyone at Cadillac who might lurk on this forum tell us what has been done in the last 6 months to address subpar paint and schizophrenic delivery processes. If anyone would like to make an uncomfortable phone call to a upper level manager telling them to get their sh!t together I and a bunch of other folks would appreciate it. P.S. Happy New Year everyone. This really is a good group and hopefully we will all get the Blackwing's we ordered sooner than later.
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