So here is my story.
Ordered my 2022 CT5 Balckwing June 16th, 2021 from a friend of mine that has been at the same dealer for 30 years. Was told production would happen in October 2021 with delivery in November 2021. Much like everybody else here, my build continued to get pushed out, and out, and out again. I made many calls and had a few chats with Cadillac to no avail. My S/A also talked with his Sales Manager, General Manager and his Cadillac sales rep trying to get info/answer as to what was happening, again no response or answer from Cadillac. This is the truly frustrating part about this whole adventure. My dealer has never stopped trying for me.
Fast forward to July 6th, 2022. Great news, my car is finally built and I have a VIN number! Thirteen months after I placed my order. My friend says should arrive in 30-45 days. Nope, now my car goes to 4B00 Bayed, then goes to 4D00, then Delayed.....(and no I do not have CF1 or CF2 ordered) So as of this weekend my car has been built and sitting outside in a lot in Lansing in all of the elements for three full months. Both Rob's tracker and my S/A now show EDD 11/23/2022. Roughly 17 months after my order was placed and five months after my car was built. But I cannot get a straight answer from anybody if it may possibly be delayed more. Again cannot get any answers/info what-so-ever from Cadillac as to what the delays were/are. Any explanation from Cadillac would of been nice. I got more info from this forum than from Cadillac! As most of you know 2023 Blackwings are now being shipped and delivered to customers while some of us are still waiting on our 2022's.
As I work in retail selling Honda motorcycles, I completely understand the impact of Covid and shortages. What I do not understand nor accept is that GM and Cadillac have no answers nor information for either their dealers or their Blackwing buyers (us). Is this or is this not GM's flagship brand? All of the manufactures are dealing with shortages of options and/or parts. Honda is constantly keeping us abreast and advised on what is available and what is not so that we can confidently relay that info to our customers that have bikes ordered from us. A friend of mine ordered a BMW M4 manual trans and yes it was delayed a bit due to options that he ordered, but BMW kept his dealer in the loop at all times, plus my friend was able to track his car on his phone from order, to production, to shipping, to arrival at port, to arrival at his dealer. Now that is great customer service and his BMW came from Germany, not Lansing Michigan. Can Cadillac not have something like this in today's internet world? He has been driving his M4 for eight months while I am still waiting on my Blackwing. (We ordered within a week of each other).
I know what you all are thinking, "heck you've waited this long, whats another two or three months?" So here is why:
1) Cadillac's lack of info/response to its dealers and to myself after many inquiries. I mean after all this is a $100K plus purchase! This is really the most important reason for me bailing out, I just cannot do business with a company with such little regard to its customers. I can only imagine how they will handle long term repairs and parts for this specialty car.
2) The wait really did not bother me too much till 2023's were available for order and now are delivering.
3) I really do not want to buy a year old model car in Nov/Dec of this year, especially considering I, and most of us are paying MSRP or more for our Blackwings.
4) Lastly I am a extremely picky/anal/fussy person with my cars and motorcycles and none of them spend a night outside let alone five months. I just cannot get my head wrapped around purchasing a new car, a special ordered one at that, which has been sitting outside in all the elements around a factory for five months! This is unimportant to some but drives me crazy and I decided to bail out with this last delay.
So I notified my friend salesman that I am out. Of course he is disappointed as I'm sure these pay a pretty good commission and him and I are close as he has purchased many Honda motorcycles from me over the years, none at MSRP (ha-ha). He texted me back in 10 minutes and another sales person at his store moved the next person in line up for "my" Blackwing, along with a $15K ADM! (I was at MSRP).
I will start my car search over again tomorrow. Probably back to BMW, Mercedes, Lexus, or Infiniti as they all seem to understand high line buyers like us pretty well (not saying that they don't have delay's/problems too, but they seem to communicate better). I am done with GM for now as this has been such a cluster for me. I really wanted a super cool, fast sedan with a manual transmission, but honestly this is a small world problem especially here in Florida after Hurricane Ian hit us last week. I will land a suitable replacement soon. (Probably another BMW M5 Competition as I loved my previous one).
Rob, thank you for this forum and all the info you and it has provided. Sorry I had to bail but believe it or not, I actually am a bit relieved as this was driving me frickin' nuts and pissing me off more and more each day that went by with no info and no car! I just know I would not be happy with it in my mind with all of the negatives I have stated above and then would of re-sold it immediately and honestly I am too busy for that....even at a profit. Please remove me from the list.
Sorry for my long final post and hope some of you can see where I am coming from. Here's wishing everybody on here gets their Blackwing and enjoys them!
Motorin Mark....Over and out.