Same experience here. Followed the tips in this thread. Made sure I was opted out of everything (never opted in, but apparently that doesn't matter to GM). Did whatever I could at LexisNexis.
I had 59 events in the Telematics section.
9/21/23 is the earliest record.
2/28/04 record appears to be the most recent.
Not sure how those dates line up with others', maybe if they line up that would be an indication GM did something, as opposed to us accidentally clicking something to opt in.
Here's a typical record (without name or VIN). There are multiple similar records.
RECORD 54
Trip Details
• Start Date: 02/15/2024 • Start Time: 6:04a
• End Date: 02/15/2024 • End Time: 6:20a
• Acceleration Events: 7 • Hard Brake Events: 3
• HighSpeedEvents: 0 • Distance: 6.46
This record is from my drive to the gym in the morning, 16 minutes, 6.5 miles. Apparently I had 7 "acceleration events" and 3 "hard brake events." I can assure you that there is NOTHING about my drive to the gym at this time in the morning where I'm driving in any way aggressively. Not to mention, if I were there'd surely be some "high speed events" in there, too! It's a leisurely drive, car isn't fully warm, visibility isn't great, etc. I'm not pushing it in *any* way.
Not only am I not thrilled with GM sharing my data without permission, I think their definition of what constitutes an "event" is ridiculous. That is, even if I did consent to this Smart Driver program, the conclusions from it would be *deeply* flawed.
I gave the number in my Cadillac app a call today, 888-466-7827. NPC from an off-shore call center transferred me to the Smart Driver group.
I then proceeded to have the most worthless conversation I've had in a long time.
They said the only way this happens is if I had opted in to Smart Driver. I’m not opted in, never have been, not voluntarily.
They see I am opted out of everything. So how did my information get into LexisNexis? They said my car is eligible for it, car is capable of it, but is not enrolled.
Okay, so when was I opted in? They claim they can’t see it, no dates. Sometime back in the past. No access to past records.
They said something about Smart Driver being an insurance company thing. Okay, so why are there only GM records in LexisNexis, not my other cars? They said it's only possible in new cars. That’s bullshit, I have two other cars (different manufacturers), one from the same year and one two years newer. It's only GM.
They said that vehicle status reporting in the app has nothing to do with Smart Driver.
They claim to no longer be sharing with LexisNexis. Any other companies? The rep did some looking, said:
Verisk
LexisNexis
Opt out links:
consumer.risk.lexisnexis.com/consumer
fcra.verisk.com/#/
That link didn't work to opt out but I did request a link. Saw this line to opt out, I hope:
Verisk web site says that they only receive driving behavior data from vehicles manufactured by:
General Motors, Hyundai, and Honda. So now I know I'll never buy another vehicle from General Motors, Hyundai, or Honda. (I've never bought a Hyundai, but I've bought several Hondas.)
They said, "We don’t sell information, that was requested by the insurance company." “With customer consent.” But he further said that the Smart Driver program can only be enrolled in via GM, typically through a GM or GM brand website.
This could only have happened if I authorized information to be shared through Smart Driver through the website, they said. And yet they can’t tell me when that happened. All it says is that I am not presently enrolled. “No insurance discount program exists for this vehicle.” More lies: "Only gets reported if it gets shared with the insurance companies."
I then called my insurance company. They said that I'm not enrolled in any such program through them. They didn't request any information about my driving. I knew that was the case, but just wanted to check.
This will be my last GM vehicle.
....I have basic OnStar but opted out of the Smart Driver thing
