Did you put it the full 17 digit VIN? Did you get the whole vin from the dealer, or just use the partial vin from the tracker plus the standard first numbers? Did you use the correct check digit(9th place)? If you dont know the check digit exactly and want to use the tracker, insert the 17 digit vin with 0 in 9th spot and keep trying submit. Each time change the check number. So first 0, then 1, then 2, 3 etc, until it loads the info for your VIN.
My car has been built for only a month now and not sure if it left MI yet. Jack cooper tracker showed it moved to Autoport at Delta, Lansing MI, on the 28th. Its now been at the railyard for only 2 weeks, which is nothing compared to others. Grab a goat and hang on....