So, it's been over a month since I've taken the car to the dealer. I wasn't waiting for it to be fixed before giving an update here but the dealer has been jerking me around!!!!! I've had bad feelings from he start, and it's only escalated to more & more BS. I'm sick to my stomach. Here's what happened:
1.)Made an appt for a Thursday morning appt a month ago. Called at end of the day-- car had not been looked at yet. I was pissed! Told them I'm not going to leave my $120k car there overnight so picked it up & said I'd make another appt. when they were actually able to look at /work on the car.
2.) Made another Thursday morning appt a couple weeks later (I'm busy!!) when they said they could look at it. Hear nothing by Friday afternoon so I called & he gave me some workaround about a service case being opened.
3.) The following MOnday afternoon he tells me the belt was broken off (should have seen that right away!!) & they discovered the supposed reason was a wobbly balancer. Said he order a new from from out of state & oit was being overnighted.
4.) That Friday there was still no word, after a supposed overnight order from Monday. My car was being left outside in the blistering sun all day just getting dirty, though, they were bringing it in at night. (I keep it temp controlled garage, barely even take it out if sunny!). I just dropped in on them & said I want to take my car home- I'll bring it back when the part is & you're ready to replace it. He tried telling me it should be there anytime..... I asked him what the servoce case was opened for, he never gave me an answer. I also asked about my ventilated cooling seats which they were supposed to also fix- he said they were doing one thing at a time. So my car sat there for a week & they didn't bother with that either.
I brought my car home - filthy! Even the inside-- I keep it 100% spotless. Dropped it off woth seat covers & protection for alcantara shifter-- both of which were thrown on the floor when I got it. I reviewed all the PDR. The guy didn't even look at it until the Monday aftyer my Thursday morning appt. So car day there all that time (again) for no reason. Every morning they were pulling it out to the lot where it sat for 10 hours in the bright ass sun. The transporters weren;t excactly driving respectfully either- ntoihing crazy, but driving way too fast in a crowded parking lot, talking on the phone, playing with my sirus XM radio, opening my middle compartment, stalling the car, ect.
5.)I hear nothing the next week so I inquired on that Wednesday only for him to say the part is there (why didn't he call to tell me?!). He says I can't get an appt. until the following Wed. I said I've been waiting almost a month, I'd like sooner. He offered me Tuesday, one day sooner.
6.) This past Tiuesday morning, I called to make sure that if I bring it in as scheduled, the job will be done- he said yes. After working my fourth 176 hour shift in a row through the night with no sleep, I brought my car in. That afternoon I was notified my car will be there overnight again. I tracked it on my Caddillac app all day an know it sat in the same parking spot outside the entire day- they didn't even touch it! Today, Wednesday, at 3:30pm I inquired about an update. That's when he tells me there was a problem with the new balancer they got. WTF?! Why didn he call to tell me?! And what dopes he mean "spot"? I made him explain & he said a tiny little thing at the seal....but they have anew one coming in tomorrow, magically they found one even the the forst one was supposedly o hard to source.
I've been sick to my stomach throughout all of this with no faith. I know they're busy and I get that. But I've been very clear that I'll bring my car in when it can be looked at- but they've been BSing me all along, no clear ansswers & treating the car like a $40k caddy- not the special thing it is. Def not respecting my time or my baby. Not to mention, they didn't ofer me a loaner car or anything for all the days my car has been there unnecessarily (only a small part of the time it was there was waiting for parts-- the rest was waiting to be looked at).
Now I'm thinking they fucked something up. My bddy who works on cars tell me it's a pretty simple job to replace the balancers. He also told me the balancer itself doesn't have a seal!!! He said it's possible they damaged the front facing seal (which IS a complicated job) when pulling the balancer out.
I'm calling Caddy customer service in the morning & going up there to speak to the manager. I may end up having it flad bedded to another dealer. I will NEVER go to this dealer again!!!!
CADILLAC WALNUT CREEK, CA--- shame on you!!!!! Zero stars! And this is coming from a pretty laid back, reasonable and understanding person.
Will update again soon.