Ybeezy
Member
tl:dr Safelite Sucks, Cadillac Sucks, Windshields Suck, Basketball hoops suck
So this is a quasi vent/rant about the complete pain in the a its been replacing my windshield.
Long story short, I parked too close to my basketball court and a random gust of wind dropped the hoop right onto my driver side. Normally I wouldn't care if the window was just cracked but this actually shattered a small area into the car (right where the HUD is) so there are small amounts of glass all over the dash. I vacuumed as much of it as I could but we all know it is nearly impossible to get all glass off.
No big deal, I thought. Sent a request to safelite that same day (16 sept) with a repair date for the 23rd of sept.
Safelite calls me ON THE 21st saying that this needs to be ordered through the dealership and quotes me 1300 plus 5-10 business days for delivery. Why they didn't verify this the day I submitted or the following Monday is beyond me but that's besides the point.
2 weeks (Oct 5) go by and Safelite is crickets...no contact or update what so ever. Ended up contacting support who said to wait another week and to contact them again if I hear nothing..
It's now Oct 12th and With no update still from my Local Safelite, I call the number Support gave me and was assured they would look into the matter and contact the local safelite.
I FINALLY get a call from my local facility and guess what? THEY NEVER VERIFIED THAT CADILLAC ORDERED THE PART. I would have literally waited forever if I didn't follow up.
It is FOR SURE ORDERED now, they assure me and I'll be contacted in 5 to 10 business days to reschedule. Fingers Crossed.
Oct. 25 I get the long awaited email that they are ready to schedule me and luckily there is an opening the very next morning. I even shell out the extra 15 bucks to be the First stop of the day.
Oct. 26 I'm up early like it's Christmas day. I get contacted by Safelite tech that he is on the way and all is right in the world. I pull my car out of the garage, its the first time its been outside since sept 16th.
Safelite tech arrives, marvels at the ride, then pulls out the windshield.
"Ohhh Noo" he whispers...He looks at the car, then his windshield, then the car then his windshield...
IT'S THE WRONG WINDSHIELD
The one they brought did not have the cutout for the Rain sensing wipers or Data recorder. FML. Tech calls his supervisor and packs up then heads out, letting me know I should receive a call shortly.
About two hours later that call comes in and the news isn't good. Cadillac is now claiming that specific windshield is backordered and they aren't sure if they will be able to ordered one any time soon. Safelites advice to me? "Try again maybe in a month or something."
So that's it. It's been close to 4 weeks since that call and I'm going to attempt again to get this replaced but I have absolutely zero faith in either Safelite or Cadillac. If you've made it this far, I truly appreciate you and for the love of jeebus if you must park in front of your hoop, Make sure its Fully filled with water and brought down to its lowest level!
So this is a quasi vent/rant about the complete pain in the a its been replacing my windshield.
Long story short, I parked too close to my basketball court and a random gust of wind dropped the hoop right onto my driver side. Normally I wouldn't care if the window was just cracked but this actually shattered a small area into the car (right where the HUD is) so there are small amounts of glass all over the dash. I vacuumed as much of it as I could but we all know it is nearly impossible to get all glass off.
No big deal, I thought. Sent a request to safelite that same day (16 sept) with a repair date for the 23rd of sept.
Safelite calls me ON THE 21st saying that this needs to be ordered through the dealership and quotes me 1300 plus 5-10 business days for delivery. Why they didn't verify this the day I submitted or the following Monday is beyond me but that's besides the point.
2 weeks (Oct 5) go by and Safelite is crickets...no contact or update what so ever. Ended up contacting support who said to wait another week and to contact them again if I hear nothing..
It's now Oct 12th and With no update still from my Local Safelite, I call the number Support gave me and was assured they would look into the matter and contact the local safelite.
I FINALLY get a call from my local facility and guess what? THEY NEVER VERIFIED THAT CADILLAC ORDERED THE PART. I would have literally waited forever if I didn't follow up.
It is FOR SURE ORDERED now, they assure me and I'll be contacted in 5 to 10 business days to reschedule. Fingers Crossed.
Oct. 25 I get the long awaited email that they are ready to schedule me and luckily there is an opening the very next morning. I even shell out the extra 15 bucks to be the First stop of the day.
Oct. 26 I'm up early like it's Christmas day. I get contacted by Safelite tech that he is on the way and all is right in the world. I pull my car out of the garage, its the first time its been outside since sept 16th.
Safelite tech arrives, marvels at the ride, then pulls out the windshield.
"Ohhh Noo" he whispers...He looks at the car, then his windshield, then the car then his windshield...
IT'S THE WRONG WINDSHIELD
The one they brought did not have the cutout for the Rain sensing wipers or Data recorder. FML. Tech calls his supervisor and packs up then heads out, letting me know I should receive a call shortly.
About two hours later that call comes in and the news isn't good. Cadillac is now claiming that specific windshield is backordered and they aren't sure if they will be able to ordered one any time soon. Safelites advice to me? "Try again maybe in a month or something."
So that's it. It's been close to 4 weeks since that call and I'm going to attempt again to get this replaced but I have absolutely zero faith in either Safelite or Cadillac. If you've made it this far, I truly appreciate you and for the love of jeebus if you must park in front of your hoop, Make sure its Fully filled with water and brought down to its lowest level!
